Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number, and mailing address.
• Account Information: username, password, and related credentials.
• Payment Information: billing address and payment method (processed through secure third-party processors).
• Usage Information: website visits, device details, and IP address for analytics and security.
• Communications: preferences and interactions with our support or marketing channels.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process transactions and manage your account.
• Communicate with you about programs, updates, and events.
• Send SMS messages (if you opt in) regarding class updates, reminders, or promotions.
• Comply with legal obligations and protect against fraud.

3. SMS Messaging Program (A2P Compliance Statement)

Program Name: Skill Samurai Alerts

Program Description: Subscribers may receive SMS messages related to class reminders, enrollment confirmations, event announcements, promotional offers, and customer service updates.

Opt-Out Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number from which you received messages. Upon sending "STOP," you will receive a confirmation message, and you will no longer receive SMS messages from us.

Rejoining Instructions: To rejoin, sign up as you did initially, or text "START" to the same shortcode to begin receiving messages again.

Help Instructions: If you experience issues with the messaging program, reply with "HELP" for more assistance, or contact our support team at support@skillsamurai.com.

Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message Frequency and Rates: Message frequency varies. Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.

4. Data Sharing and Disclosure

We do not sell or share personal information with third parties for marketing or promotional purposes. We may share information only in the following limited situations:

• With service providers or subcontractors assisting with website hosting, customer support, or payment processing.
• When required by law, regulation, or legal process.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Cookies and Tracking

We use cookies and similar technologies for website functionality and analytics. You may disable cookies in your browser settings; however, this may affect your site experience.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your data. To exercise these rights, contact us at winnipeg@skillsamurai.com.

8. Security

We implement reasonable technical and administrative safeguards to protect your information. However, no online transmission is completely secure.

9. Children's Privacy

Our services are designed for parents and guardians enrolling students. We do not knowingly collect personal information from children under 13 without parental consent.

10. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the "Last updated" date revised accordingly.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Skill Samurai Winnipeg
Email: winnipeg@skillsamurai.com
Website: www.skillsamuraiwinnipeg.com